Payments & Refund Policy
This policy explains how refunds are handled for subscriptions, plans, and API usage on our platform. We aim for transparency in all our billing processes.
1. Overview & Paid Plans
Our platform operates on a subscription-based model. Fees are charged in advance, and charges apply immediately upon plan activation.
Free Credits
Trial credits are strictly non-refundable and intended for testing.
Paid Plans
Subscriptions are billed at the start and non-refundable once used.
API Metering
Charges are based on successful analysis requests.
Verification
Manual verification is recommended for critical decisions.
Advance Billing
Fees are charged before service access.
Immediate Activation
Plans go live the moment payment is confirmed.
Refund Eligibility
Technical Issues
Requests must be submitted within 7 days of payment for consideration.
Billing Errors
Requests must be submitted within 7 days of payment for consideration.
Duplicate Payments
Requests must be submitted within 7 days of payment for consideration.
Non-Refundable Cases
* API usage is metered and considered consumed once processed.
Subscription Cancellation
How it works
Users may cancel subscriptions anytime via the dashboard. Cancellation prevents future billing, but the current plan remains active until the end of the period.
Refund Processing
Approved refunds are processed to the original payment method. Processing time depends on your payment provider (usually 5-10 business days).
Still Have Billing Questions?
Our support team is ready to help you with any payment or subscription inquiries. Get in touch for personalized assistance.